Customer Inquiry

Do you have any questions regarding how to use the Hive Platform's products or services?
Please submit your customer inquiry here, and a representative will review it and respond.

It is difficult to answer queries about gameplay. Please contact the appropriate customer support department for each game.

Inquiry*Required field

  • You can enter up to 2,000 letters.

    (0/2000)

  • You can only attach jpg, jpeg, png, zip, pdf, txt, ppt, and pptx files up to a maximum of 5MB.

Personal Information Collection and Use

Com2uS Platform collects the following personal information to process customer inquiries.
We prioritize the security of your personal information.

- Purpose of Collection: Receiving inquiries, consulting & replying to customers
- Collected Items:
(Required) email address, inquiry details
(Optional) Name
- Retention period: Stored for 3 years according to relevant laws and promptly destroyed after that

※ Act on Consumer Protection in Electronic Commerce, etc.
※ Record of consumer complaints or dispute resolution: Retained for 3 years.

You can refuse to agree to this, but non-agreement may limit the processing of your inquiry.
Please note that inquiries containing verbal abuse or harassment may not be answered.