Hive Customer Inquiry

Do you have questions about using Hive Platform?
Leave your inquiry and our team will review it and get back to you.

It is difficult to answer queries about gameplay. Please contact the appropriate customer support department for each game.

Inquiry*Required field

  • You can enter up to 2,000 letters.

    (0/2000)

  • You can only attach jpg, jpeg, png, zip, pdf, txt, ppt, and pptx files up to a maximum of 5MB.

Personal Information Collection and Use

Com2uS Platform collects the following personal information to process customer inquiries.
We prioritize the security of your personal information.

- Purpose of Collection: Receiving inquiries, consulting & replying to customers
- Collected Items:
(Required) email address, inquiry details
(Optional) Name
- Retention period: Stored for 3 years according to relevant laws and promptly destroyed after that

※ Act on Consumer Protection in Electronic Commerce, etc.
※ Record of consumer complaints or dispute resolution: Retained for 3 years.

You can refuse to agree to this, but non-agreement may limit the processing of your inquiry.
Please note that inquiries containing verbal abuse or harassment may not be answered.