Technical Support

Please submit your inquiry according to the following format to use technical support.
Our tech support team will review it and respond to you.

Company Information*Required field

Company Name
Department
Position
Name
Phone Number
Email Address

Inquiry*Required field

Hive SDK version that you use
Game engine and version that you use
Hive AppID
Hive Developers | Manage AppID
PlayerId
Hive Developers | User Identifier
Inquiry Type
Inquiry Details
You can enter up to 2,000 letters.
(0/2000)
Code, Error code, Error messageHive Developers | Result API
You can enter up to 2,000 letters.
(0/2000)
Attach File
You can only attach jpg, jpeg, png, zip, pdf, txt, ppt, and pptx files up to a maximum of 5MB.

Personal Information Collection and Use

Com2uS Platform collects the following personal information to process customer inquiries.
We prioritize the security of your personal information.

- Purpose of Collection: Receiving inquiries, consulting & replying to customers
- Collected Items :
(Required) Company name, name, phone number, email address, inquiry details
(Optional) Department, position, Hive SDK version in use, game engine and version in use, Hive AppID, PlayerID

- Retention period: Stored for 3 years according to relevant laws and promptly destroyed after that

※ Act on Consumer Protection in Electronic Commerce, etc.
※ Record of consumer complaints or dispute resolution: Retained for 3 years.

You can refuse to agree to this, but non-agreement may limit the processing of your inquiry.
Please note that inquiries containing verbal abuse or harassment may not be answered.

I agree to the collection and use of personal information.
I am 16 years old or older.